Refund policy

 

Exchanges & Refunds Policy

We do not offer Cash on Delivery (COD) because we build high-grade, heavyweight garments for a specific audience. To ensure your purchase is completely risk-free, we back every prepaid order with our 7-Day Size Exchange Guarantee.

If the fit isn't perfect, we will fix it. If we can't fix it due to stock limitations, you get your money back instantly.

1. The 7-Day Size Exchange Guarantee

• Timeline: You have exactly 7 days from the date of delivery to initiate a size exchange request.

• Condition: The garment must be unworn, unwashed, unaltered, and returned with all original tags and packaging intact.

• The Process: Raise an exchange request via our portal/WhatsApp with your Order ID and the desired new size. We will arrange a reverse pickup from your address.

2. Out-of-Stock Protection & Immediate Refunds

Because our drops are produced in limited, high-GSM runs, your desired exchange size may occasionally be sold out.

• If your required size is unavailable when your return is received and inspected at our warehouse, we will not force you to take store credit or wait for a restock.

• We will immediately initiate a 100% Full Refund back to your original mode of payment (UPI, Credit/Debit Card, or Net Banking).

• Gateway Timeline: Once initiated by us, the funds will reflect in your account within 24 to 48 hours, depending entirely on your bank’s routing speed.

3. What Cannot Be Returned or Exchanged

• Items requested for exchange after the 7-day window has closed.

• Garments showing visible signs of wear, perfume scents, body odor, washing, or missing original branding tags.

• Products purchased during specific "Final Clearance" or explicit vault sales (unless defective).

How to Initiate Your Request

Do not send items back to our warehouse unannounced. Reach out via our official channel with your Order ID:

• WhatsApp Support: 8847468056

• Email Support: natyahomie@gmail.com